Refund policy
Return Policy
Eligible items may be returned according to the guidelines below.
By placing an order with The Oaks Boutique, customers agree to the terms of this Return Policy. These guidelines help us maintain the quality of our inventory while providing a fair experience for all customers.
Return Eligibility
To qualify for a return:
* Return requests must be submitted within 10 days of the delivery date shown by the shipping carrier.
* Items must be unworn, unwashed, unused, and in the same condition as received.
* Original tags must remain attached.
* Proof of purchase is required.
* Items must include original packaging, accessories, and any items included with the order.
Returned items must be free from signs of wear, including:
* Stains
* Odors
* Makeup marks
* Deodorant marks
* Pet hair
* Alterations
* Washing
* Damage
Items that do not meet these requirements may not qualify for a return.
Return Process
Before returning any item, customers must email: theoaksstyle@gmail.com
Please include:
* Order number
* Customer name
* Email address
* Reason for return
Return requests are typically reviewed within 2–3 business days. Once approved, return instructions will be provided.
Approved returns must be shipped within 7 days of receiving return authorization. Returns not shipped within this timeframe may not qualify for a refund or store credit.
Return address:
The Oaks Boutique
9621 Oak Woods Road
Russellville, Ohio 45168
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to an error by The Oaks Boutique.
Refunds & Returns
Eligible returns that meet all requirements will be refunded to the original payment method, less a 10% return processing fee. This fee helps cover return processing, inspection, repackaging, and restocking costs.
Refunds will be issued after the returned item is received and inspected.
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect due to an error by The Oaks Boutique.
If The Oaks Boutique sends an incorrect, damaged, or defective item, we will work with the customer to provide an appropriate resolution, which may include a replacement or refund.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or item, please complete a return according to this policy. Approved store credit may be used toward a new purchase, subject to availability.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at: theoaksstyle@gmail.com
Please include:
* Order number
* Photos showing the issue
* Description of the problem
Non-Returnable Items
The following items are not eligible for return:
* Sale items
* Clearance items
* Final sale items
* Gift cards
* Personalized or custom items
* Pre-order items
* Special-order items purchased specifically for a customer
Refund Timing
Approved refunds will be issued to the original payment method within 10 business days after approval. Processing times may vary depending on your bank, credit card company, or payment provider.
If more than 15 business days have passed after an approved refund was issued, please contact: theoaksstyle@gmail.com
Order Cancellations & Changes
We begin processing orders as soon as they're placed so we can get them to you as quickly as possible.
- Order Changes & Cancellations: If you need to make a change or cancel your order, please contact us immediately at theoaksstyle@gmail.com. We will do our best to accommodate your request before your order enters processing.
- Processing Orders: Once an order has been processed, packed, or shipped, it can no longer be canceled or modified.
- Cancellation Fee: Approved cancellations may be subject to a 10% cancellation/restocking fee.
- After Shipment: If your order has already shipped, please refer to our Return Policy for return eligibility and instructions.
Return Approval
The Oaks Boutique reserves the right to decline returns that do not meet the requirements of this policy.
These guidelines help us maintain the quality of our inventory while providing a fair and consistent experience for our customers.
Questions
For questions regarding this Return Policy, contact:
theoaksstyle@gmail.com